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| Carolyn L. Sanders, a speaker at the upcoming marcus evans National Healthcare CNO Summit Spring 2012, on improving patient satisfaction and experience within the hospital. |
NEW YORK, Apr 12, 2012 - (ACN Newswire) - Chief Nursing Officers (CNOs) must ensure that nurses are working with patients as opposed to working for them, says Carolyn L. Sanders, RN, PhD, Vice President - Patient Services & Chief Nursing Officer, University of Colorado Hospital. "Having a robust patient and family care centered delivery model where patients actively participate and are partners in care is critical," she adds.
A speaker at the marcus evans National Healthcare CNO Summit Spring 2012, taking place in Hollywood, Florida, April 26-27, Sanders discusses the importance of ensuring patients are satisfied during their stay.
- How can CNOs increase efficiency in the hospital?
Efficiency can be achieved by taking a closer look at staffing patterns relative to census and acuity data and developing staffing models that address the needs of the units and the patients, eliminating unnecessary hours where workload is not there to support it or assigning work to assistive personnel where appropriate. CNOs must focus on patterns of activity, acuity, admissions and discharges, and modify staffing levels to mirror those patterns. All of these strategies are opportunities to increase efficiency and productivity, especially now when we are facing decreased reimbursement. When designing new units or remodeling hospital care areas, we must ensure that support areas are decentralized as much as possible and that medical equipment is easy to find, accessible and the "hunting and gathering" phenomenon is minimized.
- How could the patient experience be enhanced?
Having a robust patient and family care centered delivery model where patients actively participate and are partners in care is critical. Nurses should do things with patients as opposed to for them. Better communication among providers, such as bedside nurse-to-nurse reports that involve the patient and their family will help this development. In addition, models of service excellence ensure all employees are able to see their role in the patient's experience.
Hourly rounding is a must for both safety and providing a level of certainty for patient. By continually visiting patients, staff can ensure that the patient experience is going smoothly and do whatever it takes to address their needs. The CNO must also work towards increasing employee satisfaction, as this will trickle down and boost patient satisfaction.
- With so much focus on reducing costs, do you worry that patient care will be affected?
Every clinician worries about patient care being affected. CNOs must ensure they are hiring the right leaders who have a strong commitment and who can uphold the mission, vision and values of their organization. Transparent leadership styles that employ creative ways of changing care delivery models that ensure quality and safety that also reduce costs is crucial. Leaders must help staff understand cost reduction and quality enhancement, which is not an easy task.
It is important to plan a strategy for the future with the unknowns and uncertainties of healthcare reform.
- Any final comments?
CNOs must have a clear vision and empower their teams to help them on the journey towards that vision. Without that, we can reach no destination. It is our responsibility to develop the future of nursing for our patients and our nation.
About the National Healthcare CNO Summit Spring 2012
This unique forum will take place at The Westin Diplomat Resort & Spa, Hollywood, Florida, April 26-27, 2012. Offering much more than any conference, exhibition or trade show, this exclusive meeting will bring together esteemed industry thought leaders and solution providers to a highly focused and interactive networking event. The Summit includes presentations on the healthcare reform, nursing in the era of meaningful use and improving patient care.
For more information please send an email to info@marcusevanscy.com or visit the event website at www.healthcare-summit.com/CarolynLSandersInterview
YouTube: www.youtube.com/MarcusEvansGroup
Twitter: www.twitter.com/meSummitsGlobal
SlideShare: www.slideshare.net/MarcusEvansSummits
marcus evans group - healthcare sector portal - http://tiny.cc/yjtebw
Please note that the Summit is a closed business event and the number of participants strictly limited.
Contact:
Stacey Melvin
Journalist
marcus evans, Summits Division
Tel: +357-22-849-400
Email: press@marcusevanscy.com
Topic: Press release summary
Source: marcus evans Summits
Sectors: BioTech
https://www.acnnewswire.com
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