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| Sophia Brown, Global Facilities Manager, Diageo, a speaker at the marcus evans European Facility Management Summit 2012, on re-designing operations to increase revenue. |
London, May 9, 2012 - (ACN Newswire) - From a 24/7 and 365-days viewpoint, a mere 20 per cent of facilities are being used to their full capacity and capability, says Sophia Brown, Global Facilities Manager, Diageo. "By re-thinking how space can be designed and procured, organisations can operate in such a way that generates revenue and value," she adds.
A speaker at the marcus evans European Facility Management Summit 2012, in Frankfurt, Germany, 9 - 11 May, Brown discusses how to drive efficiency and change the facility management (FM) delivery model.
- Has the role of the FM executive changed in the last few years?
FM executives were previously seen as technicians and backroom support. The role has completely transformed and we are now seen as client advisors and business partners. However, this requires a scaling of the skill set and being able to participate in C-suite decisions.
- How can FM transform from a cost centre to a profit centre?
Traditionally, FM has been considered as a reactive service and business cost. By thinking about how space can be re-designed and procured, organisations can operate in such a way that generates revenue and value.
Every organisation has meeting rooms, facilities and amenities that are only partially used. Often times, a mere 20 per cent of the capacity and capability of facilities are used - from a 24/7 and 365-day viewpoint. These facilities should be accessible to others in the building and community, as they can generate revenue. We have a retail operation at Diageo that catered to employees, however we are now making it available to visitors and expanding what we deliver so that it can become a profit centre instead of a cost centre.
- What would help drive efficiency?
Until now, driving efficiency has meant cutting costs and going for cheaper service providers. We have reached a point where we have nowhere else to go.
It takes re-imagination of how you can deliver the service standards that the business requires, and at the same time impact the bottom line. This would transform how organisations perceive FM.
- How can the FM delivery model be changed?
Inefficiency concerns are being addressed and organisations are now creating service centres where there are different functions of the business sitting under one hat. Facility and property management must start working together. For example, having a joint model will suggest new ways of engineering the way waste is delivered, dramatically reducing costs and creating environmental awareness. This kind of streamlined thinking is lacking in FM.
- What advice would you give to those in FM?
In order to transform what is currently being done, FM executives must look towards trends in other industries and focus on bringing those into their organisation.
About the European Facility Management Summit 2012
This unique forum will take place at the Kempinski Hotel Gravenbruch, Frankfurt, Germany, 9 - 11 May 2012. Offering much more than any conference, exhibition or trade show, this exclusive meeting will bring together esteemed industry thought leaders and solution providers to a highly focused and interactive networking event. The summit includes presentations on change management, agile and flexible working, sustainability in building and operations, total outsourcing, centralisation and local delivery of facility services. For more information please send an email to info@marcusevanscy.com or visit the event website at www.facilitymanagementsummit.com/SophiaBrownInterview
marcus evans group - property/engineering sector portal - http://bit.ly/IY9uQh
Please note that the Summit is a closed business event and the number of participants strictly limited.
Contact:
Stacey Melvin,
Journalist, marcus evans, Summits Division
Tel: + 357 22 849 400
Email: press@marcusevanscy.com
Topic: Research / Industry Report
Source: marcus evans Summits
Sectors: Daily Finance, Daily News
https://www.acnnewswire.com
From the Asia Corporate News Network
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